Terms & conditions

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Last updated: May 4, 2026

Please read these Terms and Conditions carefully before placing an order on the Elixora Direct website. By accessing or purchasing from our store, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Elixora Direct

Elixora Direct operates an online retail store specialising in pharmaceutical-grade dietary supplements, vitamins, minerals, and sports nutrition products. We sell directly to end consumers across the USA. Our store is accessible at elixoradirect.com.

2. Eligibility

You must be at least 18 years of age to purchase products from Elixora Direct. By placing an order you confirm that you meet this age requirement and that all information you provide is accurate and complete.

3. Products and Descriptions

All products sold by Elixora Direct are dietary supplements intended to complement a balanced diet and healthy lifestyle. They are not medicines, are not intended to diagnose, treat, cure, or prevent any disease, and should not replace professional medical advice or prescribed medication.

We make every effort to display product descriptions, ingredient lists, and images accurately. If a product you receive differs materially from its description, please contact us using the details on our Contact page.

4. Order Process and Acceptance

Placing an order constitutes an offer to purchase. An order is confirmed only after you receive a written order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including cases of pricing errors, suspected fraud, or stock unavailability. Any payment already processed will be refunded in full.

5. Pricing

All prices are displayed in USD and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice. The price charged is the price displayed at the time you complete your order. We reserve the right to cancel orders placed at an incorrect price.

6. Payment

Payments are processed securely through WayForPay, a PCI DSS-compliant payment provider. We accept: Visa, Mastercard, Google Pay, and Apple Pay.

Your card details are transmitted directly to the payment processor over an encrypted connection and are never stored on our servers. Full payment is required before an order is dispatched.

7. Delivery and Shipping

We aim to dispatch orders within 1–3 business days of payment confirmation. Domestic USA delivery typically takes 3–7 business days depending on your state. Estimated delivery windows are indicative only — we cannot guarantee delivery on a specific date. Risk of loss passes to you upon delivery to the carrier.

Free shipping on orders over $100. Shipping costs for orders below this threshold are calculated at checkout.

8. Returns and Refunds

You have the right to return any product within 30 days of receipt, provided that:

  • The product is unopened, undamaged, and in its original sealed packaging.
  • You notify us of your intent to return before initiating the return.
  • The product has not been personalised or made to order.

For hygiene and safety reasons, opened or used supplements cannot be returned unless they are defective or were damaged in transit. If you receive a damaged or incorrect item, please contact us within 48 hours with photographic evidence. We will arrange a replacement or issue a full refund.

Refunds are processed to the original payment method within 5–10 business days. Return shipping costs are borne by the customer unless the return is due to our error.

9. Health and Safety Disclaimer

Dietary supplements are not substitutes for a varied, balanced diet or a healthy lifestyle. Results may vary. Before using any supplement, consult a qualified healthcare professional, particularly if you are pregnant, breastfeeding, have a medical condition, or are taking prescription medication. Keep all products out of reach of children. Do not exceed the recommended daily intake stated on the product label.

Elixora Direct does not make any medical claims regarding its products. Testimonials reflect individual experiences and are not guaranteed results.

10. User Accounts

You may create an account to manage orders, track deliveries, and access order history. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised access.

11. Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose or in violation of any applicable law.
  • Attempt to gain unauthorised access to any part of our systems.
  • Submit false, fraudulent, or misleading information when placing an order.
  • Use automated tools (bots, scrapers) to extract data from our website without permission.
  • Resell products purchased from us without our prior written consent.

12. Intellectual Property

All content on the Elixora Direct website — including text, images, logos, product descriptions, and design — is the property of Elixora Direct or its licensors and is protected by applicable intellectual property laws. You may not reproduce or create derivative works without our express written permission.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Elixora Direct shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website.

Our total liability for any claim shall not exceed the amount you paid for the relevant order. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.

14. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through good-faith negotiation in the first instance. If a dispute cannot be resolved amicably, it shall be submitted to the jurisdiction of the competent courts.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes acceptance of the updated Terms.

16. Contact

For any questions regarding these Terms, please use the contact details available on our Contact page.